At phvet, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a Player in the Philippines.
Six core principles that guide how phvet handles your personal information every day.
phvet uses industry-standard TLS encryption, secure data centres, and strict internal access controls to protect your personal information from unauthorised access, disclosure, or misuse at every point.
We only collect personal data that is strictly necessary for the purposes described in this Privacy Policy. Your data is never sold to third parties, and we do not use it for purposes beyond what you have consented to or what the law requires.
phvet is upfront about what data we collect and why. This Privacy Policy is written in plain English so that every Filipino player can understand exactly how their information is handled — no confusing legal jargon.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have enforceable rights over your personal data. phvet fully respects and facilitates the exercise of these rights on request.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations under PAGCOR regulations and Philippine law, and to resolve any disputes.
When we do share your data with trusted third parties — such as payment processors like GCash and PayMaya, or regulatory authorities like PAGCOR — we do so only as necessary and under strict data processing agreements.
phvet ("we", "us", "our") operates the online gaming platform accessible at phvet.net (the "Platform"), providing Filipino players with Color Game, live casino, slots, bingo, and sports betting services. We are committed to safeguarding the privacy and personal data of every individual who accesses or uses our Platform.
This Privacy Policy describes in detail how phvet collects, processes, stores, shares, and protects personal data in connection with your use of the Platform. It also outlines your rights as a data subject under Philippine law and how you may exercise them.
This Privacy Policy should be read together with phvet's Terms & Conditions and our Responsible Gaming Policy. By registering an account on the phvet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
phvet processes your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC). Our processing activities are grounded in one or more of the following lawful bases:
| Legal Basis | When It Applies |
|---|---|
| Contractual Necessity | Processing required to create and manage your Account, process deposits and withdrawals, and deliver the gaming services you have requested. |
| Legal Obligation | Processing required to comply with PAGCOR regulations, Anti-Money Laundering Act (AMLA) obligations, Know Your Customer (KYC) requirements, and other applicable Philippine law. |
| Legitimate Interests | Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services. |
| Consent | Processing for optional purposes such as marketing communications, personalised promotions, and optional analytics features — where you have given express consent that can be withdrawn at any time. |
When you register an account on phvet, interact with our platform, or contact our support team, you may provide us with the following categories of personal data:
When you access and use the phvet Platform, certain data is collected automatically through technical means:
phvet may receive personal data about you from the following third-party sources in limited circumstances:
phvet uses the personal data we collect for specific, clearly defined purposes. The table below summarises our primary processing activities and their corresponding legal bases:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, Contact, Credentials | Contractual Necessity |
| Processing deposits and withdrawals | Financial, Identity | Contractual Necessity |
| KYC and age verification (21+ requirement) | Identity, Verification Documents | Legal Obligation |
| Anti-money-laundering compliance (AMLA) | Identity, Financial, Usage | Legal Obligation |
| Fraud prevention and platform security | Technical, Usage, Identity | Legitimate Interests |
| Responsible gaming monitoring | Usage, Financial | Legal Obligation / Legitimate Interests |
| Customer support and dispute resolution | Identity, Contact, Support Communications | Contractual Necessity |
| Platform improvement and analytics | Usage, Technical | Legitimate Interests |
| Promotional and bonus communications | Identity, Contact | Consent |
| Legal and regulatory reporting | Identity, Financial, Usage | Legal Obligation |
Cookies are small text files placed on your device when you visit the phvet Platform. They help us recognise your browser, remember your preferences, keep your session active while you play, and understand how players interact with our Platform so we can continue to improve it.
You can manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the phvet Platform, including the ability to log in and play games. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.
phvet does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data only in the following limited circumstances and always in accordance with applicable Philippine data protection law:
To process your deposits and withdrawals, phvet shares the minimum necessary financial and identity data with our payment processing partners — including GCash, PayMaya, BPI, BDO, and Metrobank. These partners process your data solely to complete the payment transaction and are bound by their own data protection obligations.
phvet is obligated by Philippine law to share certain personal data with regulatory and law enforcement authorities upon lawful request or as required by regulation. This includes reporting obligations to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and competent courts or law enforcement agencies where applicable.
phvet engages reputable third-party identity verification service providers to support our KYC compliance processes. These providers process your identity documents and verification data exclusively for the purpose of verifying your identity and are bound by strict data processing agreements with phvet.
phvet works with carefully selected technology partners — including cloud hosting providers, cybersecurity services, and customer support platform operators — who may process personal data on our behalf as data processors. All such partners are required to maintain data security standards equivalent to those applied by phvet.
In the event of a merger, acquisition, restructuring, or sale of all or part of phvet's business assets, your personal data may be transferred to the relevant acquiring entity, subject to equivalent privacy protections and prior notice to you where required by law.
phvet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
phvet retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, to comply with applicable legal and regulatory obligations, and to protect our legitimate business interests. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | PAGCOR regulations / AMLA obligations |
| KYC verification documents | Duration of account + 5 years after closure | Legal obligation (AMLA, PAGCOR) |
| Financial transaction records | 5 years from date of transaction | AMLA / BIR record-keeping requirements |
| Gaming activity and bet history | 3 years from date of activity | PAGCOR compliance / dispute resolution |
| Customer support communications | 2 years from date of last interaction | Legitimate interests / dispute resolution |
| Marketing consent records | Until consent withdrawn + 1 year | Legal obligation (proof of consent) |
Upon expiry of the applicable retention period, phvet will securely delete or anonymise your personal data in a manner that prevents its reconstruction or re-identification, unless a longer retention period is required by a specific court order or regulatory directive.
Under the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by phvet. These rights may be exercised by submitting a written request to our Data Protection Officer at the contact details provided in Section 14.
You have the right to be informed of how your personal data is collected, processed, and used — which is the primary purpose of this Privacy Policy.
You have the right to request a copy of the personal data phvet holds about you, along with information about how it is processed.
You have the right to request correction of inaccurate, incomplete, or outdated personal data in your phvet Account at any time.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests in certain circumstances.
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another data controller.
phvet will respond to all verifiable data subject requests within fifteen (15) business days of receipt. Where requests are complex or numerous, the response period may be extended by a further thirty (30) days, with prior notification to you. You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe phvet has mishandled your personal data.
The phvet Platform is strictly intended for adults who are 21 years of age or older, in compliance with PAGCOR regulations governing online casino-style gaming in the Philippines. phvet does not knowingly collect personal data from individuals under the age of 21.
phvet employs mandatory age verification during the registration process and at the KYC stage. Any Account that is found to have been registered by a person under 21 years of age will be immediately suspended, all associated winnings will be forfeited, and any deposited funds will be returned to the originating payment method after completion of the necessary verification process.
If you have reason to believe that a minor has registered an Account on phvet or has gained access to the Platform, please notify us immediately at [email protected]. We take the protection of minors very seriously and will act promptly on any such report.
phvet's primary data processing infrastructure is located within the Philippines. However, in limited circumstances, personal data may be transferred to and processed in other countries — for example, where phvet uses cloud infrastructure providers or game content suppliers whose servers are located outside the Philippines.
Where such cross-border transfers occur, phvet takes all necessary steps to ensure that your personal data receives a level of protection equivalent to that provided under the Philippine Data Privacy Act, including by entering into data transfer agreements that incorporate appropriate safeguards as required by the National Privacy Commission.
phvet will never transfer personal data to a jurisdiction that does not provide adequate data protection standards without implementing appropriate contractual, technical, or organisational safeguards to compensate for the difference in protection level.
The phvet Platform may contain links to third-party websites or services — for example, links to PAGCOR's official website or payment provider portals. This Privacy Policy applies exclusively to the phvet Platform and does not cover the data practices of any third-party website or service.
phvet is not responsible for the privacy policies, data handling practices, or content of any third-party websites. We encourage you to review the privacy policies of any third-party website you visit through a link on the phvet Platform before providing any personal information to that site.
phvet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or the services we offer. The effective date of the most recent revision is displayed at the top of this page.
Where we make material changes to this Privacy Policy — particularly changes that affect how we use your personal data or your rights as a data subject — we will notify you via a prominent notice on the phvet Platform and, where appropriate, via a notification to your registered email address.
Your continued use of the phvet Platform following the publication of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree to any material change, you may request account closure as described in Section 14 of phvet's Terms & Conditions.
phvet has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act and the NPC's guidelines for personal information controllers. The DPO is responsible for overseeing phvet's data protection strategy and ensuring compliance with applicable privacy regulations.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by phvet, please contact us through any of the following channels:
phvet will acknowledge receipt of your privacy-related inquiry within three (3) business days and will provide a substantive response within fifteen (15) business days.
If you are not satisfied with phvet's response to your data privacy concern, you have the right to submit a complaint to the National Privacy Commission (NPC) of the Philippines through its official channels.